✦ Return & Exchange Policy

Orlaxy Glow

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At Orlaxy Glow, we want you to be satisfied with your purchase. Please review the following Return & Exchange Policy before requesting a return or exchange.

1. Return & Exchange Eligibility

A product is eligible for a return or exchange only if it arrives damaged or if the product delivered does not match the specifications of your order.

If you receive a damaged or incorrect product, please contact our Customer Service team as soon as possible.

To help us process your request, please provide:

• Your Order ID

• Clear photographic evidence of the product received

• A clear photo of the invoice

• A brief description of the issue

You may contact our Customer Service team through the available customer support channels.

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2. Complaint Period

All complaints regarding damaged or incorrect products must be reported within 15 days of receiving your order.

Requests submitted after this 15-day period may not be eligible for a return or exchange.

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3. Non-Returnable Items

Unfortunately, sale items are not eligible for return or exchange.

Please ensure that you carefully review your order before completing your purchase of sale items.

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4. Exchanges

If you need a different product, the fastest way to receive the item you want is to:

1. Return the eligible item according to our return process.

2. Wait for your return to be received and accepted.

3. Place a separate order for the new item you would like to purchase.

This helps ensure that your preferred item is available without unnecessary delays.

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5. Refunds

Once we receive your returned product, it will be inspected to determine whether it meets the requirements of this policy.

We will notify you once:

• Your return has been received.

• Your return has been inspected.

• Your refund has been approved or declined.

If your refund is approved, the amount will be automatically refunded to your original payment method within 10 business days.

Please note that the time required for the refund to appear in your account may also depend on your bank or payment provider.

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6. Contact Us

For questions regarding returns, exchanges, or refunds, please contact Orlaxy Glow Customer Service and provide your Order ID along with the required supporting evidence.

Thank you for choosing Orlaxy Glow.
We appreciate your trust and value your shopping experience with us.

✦ Orlaxy Glow — Glow With Confidence.