Refund policy

What is your Return/Exchange Policy?

• A product can only be returned or exchanged if it was found damaged.
• We will facilitate you with the exchange or in case where the product delivered was not as per your specifications or damaged. You can contact our customer service through email by attaching the photographic evidence of the product received, picture of the invoice, or call and inform us about your order ID.
• The complaint escalation period is only within 15 days  after the product is received by the customer.

Non-returnable items

• Unfortunately, we cannot accept returns on sale items.

Exchanges

• The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Refunds

• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.