✦ Delivery & Shipping Policy

Orlaxy Glow

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At Orlaxy Glow, we aim to process and deliver your orders as quickly and smoothly as possible. Please review the following information regarding order processing, dispatch, and delivery timelines.

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1. Delivery Timeline

Standard orders are typically delivered within 5–7 working days.

During Sale Days or promotional periods, delivery may take approximately 10–12 working days due to increased order volumes.

Please Note: Sundays and public holidays are not considered working days.

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2. Order Processing & Dispatch

Orlaxy Glow aims to process and dispatch confirmed orders within 24 hours.

Orders are not dispatched on:

• Sundays

• Public holidays

Orders placed on a Sunday or public holiday will be processed and dispatched on the following working day.

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3. Courier Delivery

All orders are delivered through a courier service.

Once your order has been shipped, you will receive an SMS notification containing your tracking number, where applicable.

You can use the tracking information to monitor the progress of your shipment.

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4. Customer Availability

To help ensure successful delivery, please remain available at the contact number provided with your order.

Our team or the courier may contact you regarding:

• Delivery arrangements

• Address confirmation

• Order-related questions

• Delivery attempts

Providing an active and reachable contact number can help prevent unnecessary delivery delays.

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5. Delays & Unforeseen Circumstances

While we make every reasonable effort to deliver orders within the stated timeframe, delivery times may occasionally be affected by circumstances beyond our control.

These may include:

• Severe weather conditions

• Political disturbances

• Public holidays

• Courier-related delays

• Other unforeseen circumstances

In such situations, delivery may take longer than the estimated timeframe.

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6. Important Delivery Information

Please keep the following in mind:

• Delivery timelines are calculated in working days.

• Sundays and public holidays are excluded from delivery and dispatch timelines.

• Sale periods may result in longer delivery times.

• Confirmed orders are generally targeted for dispatch within 24 hours.

• A shipment notification with tracking information will be sent once your order has been shipped.

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✦ Orlaxy Glow

Packed With Care. Delivered With Confidence.